Frequently Asked Questions
Everything you need to know about shopping with Sprockets Cycles
How will my bicycle be delivered?
All bikes purchased at Sprockets Cycles are fully built and safety-checked by our Cytech-qualified mechanics before being carefully packaged in a specialized bike box for secure transit.
What is your return policy for cycling gear?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for safety reasons, helmets and nutritional products cannot be returned once the seal is broken.
Do you offer financing options for high-end bikes?
Yes, we partner with leading finance providers to offer flexible payment plans, including 0% APR options on selected models, helping you spread the cost of your new ride.
How do I know which frame size is right for me?
Each product page includes a specific manufacturer size guide. If you are between sizes, we recommend contacting our expert team for a personalized consultation based on your height and inside leg measurement.
Do you participate in Cycle to Work schemes?
Absolutely. We support most major Cycle to Work providers, allowing you to save significantly on a new bike and safety equipment through tax-efficient salary sacrifice.
Does my new bike come with a warranty?
Every bike sold comes with a full manufacturer's warranty covering frame and components. Additionally, Sprockets Cycles provides a complimentary first service within the first six weeks of ownership.